General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is a natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

2. Contracting parties, conclusion of contract, correction options

The purchase agreement is concluded with Elmira-Dress.

By placing products in our online shop, we are making a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order.

3. Contract language, contract text storage

The language(s) available for concluding the contract: German

We do not save the contract text.

4. Delivery conditions

4.1 Shipping costs

Standard delivery is free of charge.

4.2 Delivery options

We ship the products to the delivery address specified during the ordering process.

We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.

5. Payment

5.1 Prices

The prices quoted at the time of ordering apply. These are total prices. We do not charge VAT.

5.2 Payment methods

The following payment methods are generally available in our shop.

prepayment
If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

SEPA Direct Debit Scheme
By placing your order, you are granting us a SEPA direct debit mandate. We will inform you of the debit date at least one banking day in advance (so-called pre-notification). A banking day is any working day excluding Saturdays, national public holidays, and December 24th and 31st of each year. The account will be debited before the goods are shipped.

PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your login details and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after you place your order. You will receive further instructions during the ordering process.

PayPal may offer additional payment options to registered PayPal customers selected according to its own criteria within their customer account. However, we have no influence over the availability of these options; any further individually offered payment methods govern your legal relationship with PayPal. You can find more information about this in your PayPal account.

6. Warranty and Guarantees

6.1 Warranty Law

The statutory warranty rights apply.

6.2 Guarantees and Customer Service

Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages in the online shop.

Customer service: General information regarding products and complaints

7. Dispute Resolution

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.